Tutorial [教程] • 09 JULY 2015
Yesterday my Internet service was fine and today it's not. The problem can be something major but is more likely something minor. I disconnected and reconnected the modem cords , on and off the switch , yet still no internet. These kinds of problems can be frustrating.
Restart, reboot and verify
1. Restart the power of the modem.
Unplug your modem's power cord for at least 20 seconds and then plug it back in again. Wait 2 minutes for the modem to finish its restart.Note: Keep in mind your modem runs 24/7. An occasional break gives it an opportunity to clear out the old and reduce any built up heat.
Restart (reboot) your computer or device.
2. Power OFF and restart your computer (or device). To give your computer a chance to clear out its cache and reconnect settings, wait at least 2 minutes before trying to access the Internet.
Verify the modem lights are correct.
3. When your modem is functioning properly, its lights should look like this:
Power light: green (solid)
DSL light: green (solid)
Internet (INT) light: green (flashing)
Ethernet light: green (flashing) -- if you are connected by an Ethernet cable
Wireless light: green (flashing) -- if you have wireless
** If your Internet (INT) light : NO LIGHT. Something wrong with your modem or something wrong with the line. So you need to call TMNET to check
Steps to follow
1. Click Start
2. Click All Programs
3. Click Accessories
4. Click Command Prompt - a black screen will pop out
5. Type : ipconfig click enter
5. Type : ping 192.168.1.1
Ping responses overview
Look at the Packets sent : 4 Received : 4 Lost: 0 (0% loss)
Reply from – This response, along with 0% loss, indicates a stable connection.
Request Timed Out – This response is generally received when the pinged destination/host is not working.
It shows your modem is working. Problem is due to the line . Need to call TMNET and tell them your problem and wait for 1-2 days for them to repair. You will receive a message from TMNET update you about their progress.